Glossary of terms
Acronym or Term |
Definition |
Accreditation |
Certification of competence for a contractor in one or more specified professions. |
Alert |
A visible notification to the end user providing timely and relevant information about a contact e.g. medical conditions such as hard of hearing, visually impaired. |
Asset |
A property, common area, shared facility or piece of land that is recorded on the database. |
AUDDIS |
Automated Direct Debit Instruction Service - the BACS service facilitating the automatic transfer of Direct Debit instructions from collecting organisations to the paying banks and building societies, superseding the requirement for paper instructions. |
Assured Tenancy |
Tenants can continue to live in the property for as long as they wish, provided they do not break certain conditions set out in the Housing Act 1988. |
Contact |
Any person who is known to the housing organisation and is recorded on the database e.g. a tenant, an occupant, an applicant for housing, a carer. |
Contact Groups |
A group brings together a collection of contacts that are associated in some way, ensuring that interactions with that group are managed effectively. |
Contract |
An agreement between the contractor and the landlord for the contractor to carry out specified work to agreed assets over a defined period. |
Contractor |
An individual or organisation with responsibility for carrying out work on behalf of the landlord, including repairs and improvements. |
EDM |
Electronic Document Management |
End User |
The Civica Cx Housing operator or administrator. |
Inspector |
A member of staff working for or on behalf of a housing organisation, with responsibility for looking at asset defects and deciding what action needs to be taken. |
LLPG |
Local land and property gazetteer - an address database maintained by UK local authorities. |
NLPG |
National land and property gazetteer - a definitive and consistent address infrastructure covering the UK. |
NSIR |
National Standard for Incident Recording - prescribed counting rules to ensure that all anti-social behaviour incidents, whether classified as crime or non-crime, are recorded by agencies in a consistent and accurate manner. |
Portable Document Format |
|
RICS |
Royal Institution of Chartered Surveyors |
Right to Repair |
A scheme ensuring that housing repairs which could affect a tenant's health or safety, and are of relatively small material value are completed quickly. |
Secure Tenancy |
The type of tenancy that allows tenants to remain in the property for life, and in some circumstances pass it on to a relative. Tenants can only be evicted by a court order if they have broken criteria such as paying rent. |
SMS |
Short Message Service |
SMTP |
Simple Mail Transfer Protocol - An Internet standard for electronic mail (email) transmission across Internet Protocol (IP) networks. |
SOR |
Schedule Of Rates |
SSL |
Secure Sockets Layer - the standard security technology for establishing an encrypted link between a web server and a browser. |
Tag |
A data field used to insert a place holder into a communication template, which is replaced by personalised, contact-specific information at the point of generation. |
Tenure |
The financial arrangements under which a contact has the right to live at a property. |
TLS |
Transport Layer Security - The successor to SSL, ensuring privacy between communicating applications and their users over the internet. |
VAT |
Value Added Tax |
Void |
A property that has no tenant and is currently empty. |
WIP |
Work In Progress - the status of an inspection. |